Accessibility at the Royal Castle

Information for visitors with disabilities and reduced mobility to help plan a comfortable and enjoyable visit.

The Royal Castle is committed to making its collections accessible to all visitors. While the historic nature of the building presents some challenges, several measures are in place to assist visitors with disabilities. For information on discounted tickets, please see our free & reduced tickets page.

Accessibility Information

For Wheelchair Users

The ground floor of the Castle, including the ticket office, cloakroom, and some exhibition halls, is accessible to wheelchair users. Access to the first floor, where the main Royal Apartments are located, is possible via a special stair lift. Use of the lift requires assistance from Castle staff, so it is advisable to contact the Castle ahead of your visit to ensure a smooth experience.

Please note that the Tin-Roofed Palace has limited accessibility due to its historic architecture.

For Visitors with Other Disabilities

Assistance dogs are welcome in the Castle. Visitors with disabilities are entitled to a reduced ticket, and their carer or assistant is also entitled to a reduced ticket. Please be prepared to show a valid disability ID card at the ticket office.

Available Facilities

Services to assist your visit.

Stair Lift

A stair lift provides access to the first-floor apartments for visitors unable to use the stairs. Staff assistance is required.

Reduced Tickets

Visitors with a valid disability card and their carers are eligible for reduced-price admission tickets.

Assistance Dogs

Certified assistance dogs are welcome throughout the Castle exhibitions.

Accessibility FAQ

Common questions about access.

Are there accessible restrooms?
Yes, there are accessible restrooms located on the ground floor of the Castle.
Should I notify the Castle before my visit?
If you will require the use of the stair lift, it is highly recommended to contact the Castle's visitor services in advance via the official website to ensure staff are available to assist you upon your arrival.
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